Cancel and Return

Cancel & Return

At crownly.in, we strive to make sure you have the best experience while selecting and buying your favorite Outfits. Despite our best efforts to keep our customers happy, there are times when you might feel the need to return your product for circumstances beyond your or our control.
We have listed everything below about our Cancellation and Refunds policy so that in case you do decide to cancel your order, or seek refunds, you do not face any problem.

Q: Can I cancel my order in case I change my mind after ordering?

A: Yes,You can choose for cancellation of products at any time before delivery or within 7 days after delivery. We will initiate 100% refund of your money and confirmation of the same, will be sent to you via e-mail/msg.

Q: I received the order. But there's an issue. Can I return my ordered items?

A: Yes you can. At crownly.in, we don't believe in making customers, but strengthening our family with happy family members. We take stringent measures to deliver Fashion Delight to our customers globally, in the best possible condition but there's always a possibility that

a. Item(s) may get damaged during transit; or
b. There may be a manufacturing defect which didn't get noticed during packing; or
c. A wrong item is shipped out to you by mistake.

Q: How soon should I get back to you?

A: Please reach out to us within 24 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.

Q: In what scenarios would you not accept any returns?

A: Kindly be informed that any product purchased from our ‘Sale’ Section will not be returned under the Returns Policy except if it's an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request.

Kindly do not dispatch the products before receiving a "Return Accepted" Confirmation email from us, we will not be able to entertain such requests.

Q: What are the steps of returning any item ordered from crownly.in?

# Informing crownly.in

In case you have any complaints regarding the product you have received, please ensure that you report it to us within 24hours of receiving the product.

# Confirmation email from crownly.in

You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within a day. Please do not ship items before you receive this email from us. We will be unable to process any "Items Returned" without the Return Authorisation Reference.
Please note: In case needed, we'd request you for a digital picture of the item for our internal review to be able to process your request.

# Shipping Back the Items

When Shipping back the items:

Our courier partner will come to you to ship back the products, you want to return, you don’t have to worry about how to ship back the product. We will not charge any amount, in case of return of any product by you. Please try and ensure that, you retain all the packaging material along with the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is must to process returns.

# Item Receipt and Inspected at warehouse of crownly.in

As a policy, the products return by you are examined and defects/variation as indicated by you are detected.

# Proposed solutions post receipt of returned items

Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis:

Choosing an alternate Ethnic Treasure as a replacement of equal value.
b. Crownly Coupon to be used later for shopping on crownly.in.
c. Refund as decided on a case to case basis.

Q: What will be the value of Refund/Store Credit, in case I opt for the same?

A: 100% of the value of the goods including Shipping Costs will be refunded. In any case, the refunds will not exceed the actual amount paid by you.

MORE DETAILS ABOUT REFUNDS

Q: I'm thinking about seeking a Refund. Are there any specific points to know?

A: The Refund will be initiated within 24 hour, in the same mode in which you had paid at the time of ordering. Or if require can also be transferred to your bank account.

Q: Are there any reasons there could be a delay at the Bank/Credit Card companies end?

A: 1) For transactions made using Debit/Credit cards, the time taken for refunds depends solely on the service provider.

2) In case you used a Coupon Code or a Store Credit to place your order, the refund will be made in the same form. No cash refunds can be made in such a case as per governing laws.